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Common purchase queries answered

Orders and Shipping

Most orders are recieved within 2-3 working dates from date of dispatch.

Head over to My Account and you can register for a new account.

You can change your shipping address in My Account, If you have made an order that has been dispatched unfortunately this cannot be updated.

When you receive your dispatch notification email this will have all your tracking information attached, Also you can track the status of your order in My Account

No we do not store your details, The only way you can have a card on file is by you adding the card to your account.

All prices displayed on our website are inclusive of all tax and charges.

Although we are a UK based company we ship all our products worldwide.

Yes we en devour to ship all items together in the same package, If for any reason we cannot you will be notified via email

If you need to swap an item

Returns and Exchanges

You have 30 days to return your item back to us for a full refund or exchange, You can view our returns policy here https://klick-direct.com/refunds-returns/

Contact our customer support team on help@klick-direct.com for help with this issue.

Contact our customer support team on help@klick-direct.com for help with this issue.

You can send returned items to the address below.

Klick Direct, Returns Department, 35 Sandringham Street, Hull HU3 6EA

You can contact our customer support at help@klick-direct.com and a member of our team will assist, Alternatively you can get live support via chat between 9am – 5pm Monday – Friday

Contact customer support asap at help@klick-direct.com and if your parcel has NOT been dispatch our staff can assist in changing the delivery address

Contact our customer support on help@klick-direct.com to cancel an order, Please note if your order has already been shipped you would need to wait to receive your order and then return it back to us.

If an item is available for pre-order it will be clearly displayed on the product page with an estimated arrival date.