Common queries answered
Frequently asked Questions
Most orders are recieved within 2-3 working dates from date of dispatch.
You have 30 days to return your item back to us for a full refund or exchange, You can view our returns policy here https://klick-direct.com/refunds-returns/
You can change your shipping address in My Account, If you have made an order that has been dispatched unfortunately this cannot be updated.
When you receive your dispatch notification email this will have all your tracking information attached, Also you can track the status of your order in My Account
You can contact our customer support at email@example.com and a member of our team will assist, Alternatively you can get live support via chat between 9am – 5pm Monday – Friday
Contact customer support asap at firstname.lastname@example.org and if your parcel has NOT been dispatch our staff can assist in changing the delivery address
Although we are a UK based company we ship all our products worldwide.
Yes we en devour to ship all items together in the same package, If for any reason we cannot you will be notified via email